skjili's Privacy Policy

01. Introduction

skjili ("we", "us", or "platform") is a trusted online casino and betting platform for players in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use it, who it may be shared with, and what steps we take to keep your information secure.

By registering on our platform or using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to the skjili website, its mobile version, and all associated services. We may update this Policy from time to time. If any changes are made, we will publish them on this page and update the "Last Updated" date above.

02. What Information We Collect

skjili collects user information in various ways. The details are outlined below:

2.1 Information You Provide Directly

When you register, log in, or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Any information you provide when contacting us

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

• IP address and device type
• Browser type and operating system
• Page view history and duration
• Cookie and similar tracking technology data
• Login time and transaction history
• Gaming activity information

2.3 Information Received from Third Parties

Limited information may be collected from trusted third parties for the purpose of security verification and fraud prevention. This information is used solely for identity verification and to prevent suspicious activity.

03. Purpose of Using Your Information

skjili uses your information for the following purposes:

3.1 Account Management

• To create, verify, and manage your account
• To confirm login identity
• To provide services in accordance with our terms and conditions

3.2 Financial Transaction Processing

• To process deposit and withdrawal requests
• To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• To identify and prevent suspicious financial activity

3.3 Security and Protection

• To prevent fraud and unauthorized access
• To complete the KYC verification process
• To implement responsible gambling policies
• To restrict access for those under 21 years of age

3.4 Service Improvement

• To analyze and improve platform performance
• To personalize the user experience
• To inform you about relevant bonuses and offers (with your consent)

3.5 Legal and Regulatory Compliance

• To comply with applicable laws and regulations
• To respond to lawful requests from authorities
• To assist with dispute resolution and legal proceedings

04. Data Sharing and Disclosure

skjili does not sell your personal information to third parties. However, information may be shared on a limited basis in the following cases:

4.1 Service Providers

Necessary information may be shared with trusted technology and payment partners who operate services on our behalf. These partners are required to use the information under strict confidentiality agreements and are prohibited from using it for any other purpose.

4.2 Legal Reasons

We may be required to disclose information upon receiving a lawful directive or order from a court, government agency, or regulatory authority.

4.3 Business Transfers

If there is any change in the ownership or operations of skjili, user information may be transferred to the new owner. In such cases, we will endeavor to notify users in advance.

4.4 With Your Consent

For any case beyond those above, we will obtain your explicit consent before sharing your information.

05. Data Protection Measures

To ensure the security of your information, skjili follows industry-standard protection practices:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Storage Protection: Stored information is kept on encrypted servers and regular security checks are conducted.
• Access Control: Only authorized personnel can access user information, and this is strictly monitored.
• Two-Factor Authentication: Two-factor authentication is provided for additional account security.
• Regular Audits: Regular security audits are conducted to identify security vulnerabilities.

Please note, however, that data transmission over the internet is not entirely risk-free. We are committed to providing the highest level of protection, but a 100% security guarantee is not possible.

06. Cookie Policy

skjili uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences and activity.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform — disabling these will prevent the site from working properly.
• Functionality Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect anonymous data to monitor and improve site performance.
• Session Cookies: Maintain your logged-in state and are deleted when the browser is closed.

6.2 Cookie Control

You can control or reject cookies from your browser settings. However, please note that disabling essential cookies may cause issues with platform functionality.

07. Data Retention Period

We retain your information in accordance with the following policy:

• All profile information is retained while the account is active.
• Even after account closure, information may be retained for a specified period for legal, security, or dispute resolution purposes.
• Financial transaction records are retained for the period required by applicable law.
• Marketing-related information is retained until you withdraw your consent.

Once the retention period ends or upon your request, we securely delete or anonymize your information.

08. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You may request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction.

8.3 Right to Deletion

In certain circumstances (where there is no legal obligation), you may request that your information be deleted.

8.4 Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

To exercise these rights, please contact our support team via live chat or email.

09. Privacy of Minors

skjili strictly refrains from providing services to anyone under the age of 21. Our platform is intended only for those aged 21 and above.

We verify age at the time of registration, and if any user is found to be a minor, their account is immediately closed and all information related to them is deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

10. Third-Party Links and Services

Our platform integrates services from game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and many more) and payment processors. These third parties have their own privacy policies, and skjili is not responsible for their practices.

It is recommended that you read the privacy policy of any third-party service before using it.

11. Policy Changes

skjili reserves the right to update this privacy policy as needed. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will try to notify you via your registered email address or through a notification when you access the platform. Continued use of the platform after the changes means you have agreed to the new policy.

Previous versions of the policy may be provided upon request.

12. Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

We aim to provide a written response to privacy-related complaints within 30 business days of receipt. Complex matters may take longer, and we will keep you informed in such cases.