skjili Terms and Conditions

1.1 Service Description

skjili operates an online gaming and betting platform for users in Bangladesh. The platform includes sports betting (cricket, football), live casino, slot games, fishing games, and other digital entertainment gaming services.

These terms and conditions ("Terms") form a legal agreement between skjili and its users. These Terms apply to creating your skjili account, using the services, and any transactions made on the platform.

1.2 Changes to Terms

skjili reserves the right to change, add to, or amend these Terms at any time. If you continue using the service after changes take effect, you will be considered to have automatically accepted the revised Terms. You are therefore advised to review this page regularly.

2.1 Age Restriction

skjili strictly does not apply to anyone under the age of 21. To create an account and use the services on the platform, you must be at least 21 years of age. skjili is committed to preventing access by underage users and reserves the right to verify age.

• Only individuals aged 21 or above may create an account.
• Providing false information about age is an offence that may result in account cancellation.
• If there is any doubt, skjili may request proof of age documentation at any time.

2.2 Account Creation Requirements

You must provide accurate and complete information at the time of registration. Each individual may only create one account. Operating multiple accounts is strictly prohibited and may result in all accounts and funds being seized.

• A maximum of one account per person is permitted.
• Information provided at registration must be truthful, accurate, and complete.
• It is the user's responsibility to keep their account password confidential.
• Accounts may not be transferred or shared with anyone else.

2.3 Verification Process

skjili reserves the right to verify the identity of account holders. Identity may be verified through a National ID Card (NID), passport, or driving licence. skjili reserves the right to temporarily suspend an account if verification is not completed.

3.1 Deposit Methods and Limits

skjili accepts deposits through the most widely used mobile banking and financial services in Bangladesh. The minimum deposit amount for each method is listed below:

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. skjili generally completes the withdrawal process within 5–30 minutes. Once a withdrawal request is verified, funds will be transferred to your specified account within that timeframe.

• Withdrawals may only be made using the same method used for the deposit.
• The withdrawal amount must be equal to or less than the deposited amount (before bonus wagering requirements are met).
• Withdrawals may be delayed or suspended in cases of suspicious activity.
• For large withdrawal amounts, additional documents may be requested if account verification has not been completed.

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus, bringing your total balance to ৳2,000.

To withdraw the bonus, the total bonus amount must be wagered 15 times (wagering requirement: 15x). Bets placed with bonus funds will only count toward wagering requirements on specific games, as determined by skjili from time to time.

4.2 General Bonus Rules

• Each bonus offer may only be used once.
• Account verification must be completed before claiming a bonus.
• Multiple members using the same device, IP address, or household may not claim the same bonus.
• If evidence of bonus abuse or manipulation is found, the account will be closed.
• skjili reserves the right to change or cancel bonus offers at any time.
• If wagering requirements are not met before the bonus expires, the bonus will be cancelled.

4.3 VIP Program

skjili's VIP program has three tiers. Players can move up from one tier to the next through regular play:

• Bronze Tier: Weekly cashback of up to 0.5%.
• Silver Tier: Weekly cashback of up to 1.0% and additional benefits.
• Gold Tier: Weekly cashback of up to 1.5% and exclusive offers.

Cashback is added to accounts every Monday within a set timeframe. The account must be active to receive cashback benefits.

5.1 Fair Play Policy

skjili is committed to ensuring a fully fair and transparent gaming environment. All games available on our platform are sourced from reputable software providers and use Random Number Generator (RNG) technology. This technology ensures that the outcome of every game is completely random and unpredictable.

5.2 Prohibited Activities

The following activities are strictly prohibited on the skjili platform:

• Playing games using any software, bot, or automated system.
• Bonus abusing or attempting to manipulate the bonus system.
• Attempting unauthorised access to another user's account.
• Any form of fraud or deceptive activity.
• Involvement in manipulating the results of sports events.
• Money laundering or illegal financial activity.

Involvement in any of the above activities may result in the account being immediately closed, funds being seized, and the relevant authorities being notified.

5.3 Betting Limits

Minimum and maximum betting limits are set for each game and bet type, and are clearly displayed in the game lobby. skjili reserves the right to change these limits as needed. Single bet amounts from a bonus balance are limited in accordance with the bonus guidelines.

6.1 Data Protection

skjili places the highest importance on protecting your personal information. Our platform uses SSL encryption technology, which keeps your information and financial transactions fully secure. We never sell your personal information to third parties.

For full details on the collection, storage, and use of your information, please read our Privacy Policy page.

6.2 Account Security

Please follow these steps to keep your account secure:

• Use a strong, unique password.
• Do not share your login details with anyone.
• Always log out after logging in from a public or shared device.
• If you notice any unusual activity on your account, contact our support team immediately.

7.1 Our Commitment

skjili strongly believes in responsible gaming. We want our users to enjoy gaming as a form of entertainment, not as a means of creating financial problems. If you experience gaming-related addiction or problems, seek help immediately.

Full information on self-exclusion, setting deposit limits, and account breaks is available on our Responsible Gaming page.

7.2 Self-Exclusion and Limit Setting

• Any user may set their own daily, weekly, or monthly deposit limits at any time.
• Requests to temporarily or permanently close an account can be made through the support team.
• Once self-exclusion is in effect, it cannot be reversed before the specified period has ended.

8.1 Service Availability

skjili strives to provide uninterrupted service wherever possible. However, the service may be temporarily unavailable due to technical maintenance, server upgrades, or unforeseen circumstances. skjili is not liable for any financial loss caused by such interruptions.

8.2 Betting Outcomes

There is a risk of losing money in gaming and betting. skjili never guarantees specific winnings and is not liable for any financial loss resulting from gaming activity. Users place bets entirely at their own risk.

8.3 Third-Party Services

Our platform is connected to third-party game providers, payment processors, and other services. skjili is not directly liable for faults or failures in these third-party services, but will assist in resolving issues wherever possible.

9.1 Closure at User's Request

Any user may request to close their account at any time. The request must be submitted to the support team via live chat or email. All withdrawable funds must be withdrawn before the account is closed.

9.2 Cancellation at skjili's Initiative

skjili reserves the right to immediately close an account for any of the following reasons:

• A significant breach of the Terms.
• Evidence of fraud or deceptive activity.
• Bonus abuse or manipulation.
• Providing false information or failure to cooperate with identity verification.
• A single individual operating multiple accounts.
• Failure to meet legal or regulatory requirements.

Legitimate funds will be returned before an account is cancelled, however bonus funds or winnings obtained through suspicious means may be seized.

10.1 Complaints Process

For any complaint or dispute, please first contact our 24/7 live chat support team. The support team will review the issue and attempt to provide a resolution as quickly as possible. Complaints may also be submitted by email: [email protected]

10.2 Final Settlement of Disputes

If a resolution cannot be reached through the support team, the matter will be escalated to senior management. skjili reserves the right to make the final decision on disputes. However, all decisions will be made on the basis of fairness and transparency, and a reasonable explanation of the decision will be provided to the user.

11.1 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, form the entire agreement between skjili and the user. Any previous oral or written understandings are superseded by these Terms.

11.2 Severability

If any provision of these Terms is declared invalid or unenforceable by a legal authority, that provision will be removed and the remaining Terms will continue in full effect.

11.3 Language of Communication

All formal communication with skjili may be conducted in Bengali. The support team always provides assistance in Bengali. Email contact address: [email protected]